FREQUENTLY ASKED QUESTIONS (FAQ)
Do I need a doctor’s referral?
No. You do not require a doctor’s referral to see any of the physiotherapists, registered massage therapists (RMTs) or chiropractors at Global Health Physiotherapy. However, some insurance companies require that you submit a Doctor’s referral with your claim form. We recommend that you call your insurance provider to determine what they require in order to reimburse your payment.
How long will each session last?
The time frame for your initial assessment and follow up visits will depend on the nature of your condition, the type of service you are receiving and what is recommended in your treatment plan. Typically sessions are anywhere between 30 minutes to 1 hour. Your physiotherapist, chiropractor or RMT will tell you how long your sessions should be booked for.
What are the payment options?
We accept VISA, MasterCard, Interact debit and cash payments. Payment is required at the end of each session. You will be given a receipt with your service provider’s information and registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment. We will assist you with your claim form to your insurance provider and than you will be reimbursed
I was referred to another clinic by my doctor, can I still come to Global Health Physiotherapy?
Most certainly! It is impossible for your family doctor to know about every single clinic that provides quality care; they give you recommendations but it is in your hands to make the final decision. You have the right to choose the clinic/therapist that you feel the most comfortable with and that suits you best. We are happy to send the details of your assessment and our treatment plan to your doctor so that they can be informed of your care with us. We also send progress notes and discharge notes to your physician so that your patient file is kept up to date.